Customer Testimonials
I stopped to get support on multi warning light suddenly showing up at my CRV, expecting this trouble minimized before going on a 3hours driving back home Laredo on last Saturday afternoon. Jacob and his boss Dusty understood my situation and quickly checked the error history and gave professional and reasonable advice even without official diagnosis by mechanics. This was splendid and so helpful, making me feel peace of mind anyway, I was able to get back home without any troubles. Excellent customer support, I’ve never experienced !
Natalie was awesome! Super helpful, explanatory, and kind. Would definitely recommend this dealership for service like hers
Honda of San Marcos is a great Honda dealership. Their biggest asset is their people and the customer care.
We got our new Honda CRV hybrid sport model. Our sales people were Alex and Nick
The overall car buying experience was flawless and very well executed
From the first visit to exploring different models and variants and explaining the features Alex did a great job
The pricing was fair and no pressure to add on any unnecessary add ons and features.
We were looking for a reasonable lease deal and they gave the best deal offered by Honda finance
We ... Read More DealerRater - Apr 22, 2025
The service department at San .Marcos Honda is superb. I've had the same service advisor for 15 years
Honda of San Marcos are the best! They have been servicing our cars since 2005 and We have purchased 3 Cars from them. Their Service dept is the best out there! Monty and Dusty Treat us like family.
I’ve been using this dealership to have my 2020 Passport serviced since I moved to the area 4 years ago and have had a positive experience every time. The staff is always friendly and I never feel like they’re pushing me to get something I might not need. I always leave there feeling confident and like I got a great deal!
I stopped to get an oil change before going on a 15 hour car ride and Jacob was very helpful, I was able to get in and out fast. He understood I wanted to get on the road.
Honda of San Marcos is an outstanding dealership. The service department and sales team are head and shoulders above the rest.
We have purchased our last 6 CRVs from Honda of San Marcos and have been extremely happy with the process of buying and leasing our cars. Monte Ulibarri and the awesome service department. have bent over backwards to give us first class service.
The service team is fabulous! We have used them for multiple cars since 2005. We still drive back from Corpus and Galveston for service! We love working with Monty.
Just purchased our 3rd Honda from Honda San Marcos. These guys are the very best. I've known Montey, David, and the crew for 10+ years. There is absolutely nothing I would change about the buying or maintenance experience. These guys are professional and the communication with them from start to finish is unparalleled. I would recommend this dealership to everyone.
Overall, a great dealership with excellent customer service and very affordable pricing from a new car experience to service. Took my car in for regular maintenance and they always took care of me and Monty was especially customer focused.
Kept my car for 5 days for a windshield and inspection. Called every day for status and they kept dropping the ball. Poor service, they cancelled my first service appt and rescheduled with me. In the mean time they gave my windshield to someone else. My vehicle is going on day 5 because the windshield insurance I purchased from a Honda dealer hasn’t paid yet. They won’t let me have my car till they get paid by the insurance company. They had time to send it in during the day. They waited for me to starting calling about my vehicle ... Read More DealerRater - Aug 1, 2024
In Oct of 2022 I purchased a 22CRV for $37042. It was not on the lot, but the color I wanted was in pearland and would be shipped in. A few days later, my car arrived and I drove home! Lately I was going through my car papers and found my windshield sticker with a MSRP of $31900 and total price of $33145! Now I am an 84 year old single woman with most of my faculties, but this seems horribly DISHONEST!!!
I have purchased 3 cars from this dealership over the years. I have always had a good experience with my purchases. however, the best part of this dealership is the Service Dept! They take good care of their customers!
Best service department in Central Texas. Dusty and Monty will go above and beyond to ensure your satisfaction with their Service Team. I’ve been in the automotive sector since 1994 and there is no Team I would trust more with my families service needs. I have lots of choices but have been customers of them for over 15 years. I refer all family and friends to Honda of San Marcos.
My parents bought me a Civic in high school. I bought a Del Sol in college.
I bought an Accord when I was pregnant. Now that my children are grown, I own a Honda Sport.
I have known Monty, Dustin and Ray for a long time. When I was younger and did not understand the problem of the vehicle, Monty would show me the part and patiently explain. I met Dustin when he was a master mechanic in the back. I never felt they were trying to add on extra. Dustin is now a service manager and it is well ... Read More DealerRater - May 7, 2024
I prefer Honda vehicles over any others, and my Hondas have been serviced at Honda of San Marcos for years. I depend on them and they have always come through for me.
Excellent service department and friendly staff always ready to help. All we buy are Hondas and this dealership is the reason.
very helpful staff, prices are reasonable. service department was great highly recommend getting your services done through this Honda dealer!
I took my Ridgeline in for its first oil change and tire rotation. Jacob the service writer and Jay the mechanic were both incredibly friendly, professional and knowledgeable. Dusty the service manager even adjusted my tonneau cover for me. He's awesome too.
Always an amazing experience. I’ve been a customer here for 8 years and I never feel taken advantage of. Monty, Rusty and Richard are the bomb dot com. The service team is super nice and accommodating. 5 stars all around.
I was having car troubles when leaving for a trip and Jacob the advisor and Dusty helped me quickly so that I could leave for my trip in time!
Good service department, but their prices that they say "reflect the current market" are ridiculous. We saved $3,000 on a 2024 CR-V Hybrid Sport Touring by driving to Tomball to pick it up.
Almost no cars to choose from. Found one that the wife liked and negotiated a price. Had a very new salesperson who lacked knowledge about warranty or incentives. His manager stepped in and was very cordial, but did not keep his word, big integrity issue. After we agreed in terms, I offered to complete a credit app he said not yet. We agreed to meet in the morning to sign contracts. I have the texts showing these conversations. After the dealer ship closed I received a phone call telling me that someone else sold the vehicle. Results are; wife upset, ... Read More DealerRater - Jun 21, 2023
I went in for a scheduled service on my Accord. The service was supposed to include an oil and oil filter change and multi point inspection, including checking all the fluids, brakes, suspension,etc. When I arrived I informed them that I live in dusty area and asked them to please check my engine air filter. He told me it would be done. When my my car was ready I paid for the service and was given a receipt which included a list of services performed. I was also told that the air filter was in good condition. When I ... Read More DealerRater - May 24, 2023
We intended to pay cash for a vehicle. Salesperson stated the car we wanted was selling ABOVE MSRP. If we are paying cash we are not paying MSRP. Three other Honda dealers offer prices below MSRP.. We will buy there.
I am pleased to recommend Alex Lincoln to anyone shopping for a new vehicle. Alex is very knowledgeable about the full line of Honda vehicles and was able to answer all of my questions. I especially appreciated Alex's "no pressure" style and his willingness to respond to a couple of questions after we completed the purchase. Robert H
Buying my new car was great, however the service department sucks, she let my hood slam down hard, they left oil by the door handle and on the door. And turned off my radio, changed my entire seat both back and seat all up and changed the air setting. I had just washed and detailed my car. They kept my car for more than 1.5 hours, this is its first oil change. I hope I don't find oil on the inside. I am very upset by this and the attitude of this service staff. Not one of my cars have ... Read More DealerRater - Jul 16, 2022
Be prepared for the standard package:
1. One price online- different price in person
2. Installed Dealer Accessories " Due to Market Conditions". They add stuff to your car without you asking and BS about it. It usually sounds like "store policy, cant remove etc" What's funny is that I've had a sales rep tell me " we add tint, interior protection" in one sentence and literally following up with " all cars come with that" in the next. To translate: "we add extra stuff to the price and tell our customers that the ... Read More DealerRater - Sep 15, 2021
I made an appointment for 10:45am to get my oil changed. I arrived at that time and stood beside my car waiting to be checked in. An employee told me they would be right with me as they passed by helping someone else. Then I stood there for 20 minutes while others that arrived later were checked in before me. I was asked to move my car over to the check in line beside the one I was in to move it to the front of that line. As I waited for another 10 minutes they took my car back without asking ... Read More DealerRater - Sep 14, 2021
Another great experience with the service department. Monty was tops, as always. I can't say enough good things about this place. I've been going there since 2018. Highly recommended.
this place sucks as far as taking care of their buyers! we had a problem with our 2017 Honda Civic EX condenser after 6 months of owning it. the condenser was beat up pretty bad! this was not caused by us. my wife drives this car (she drives very conservatively). we had to have it replaced & were told by San Marcos & Gunn Honda the warranty covered it. after they had the car for an hour (Gunn), the snakes told us it wasn't covered by the warranty! Tony there even told my wife it's hard to damage the condenser ... Read More DealerRater - Aug 21, 2020
This is the second car I’ve bought from Radar. Both times he took the time to explain how things work and also set things up for me. He has sent several videos on how various features work and calls me to check if I understand. My first car from SM was a 2013. Since then, Radar has sent me birthday and Christmas cards every year. I think (hope) I paid a fair price and received a fair trade in.
I got burned. I recently purchased a 2014 Pilot with 83k on it. I bought it as is with a promise that if anything major went wrong in a short period of time they would cover the labor and I would supply the parts. Well two weeks and less that 2000 miles later the hydraulic tensioner for the timing belt failed rendering the car unsafe to drive as it has an interference engine and a loose timing belt can cause major engine damage. I called and left messages for the salesman to call back and he never did. I had to call 5 ... Read More DealerRater - Apr 9, 2020
There was an AC issue with our new 2019 Honda Passport, and just getting to Texas for March 1, we knew we didn't want this to ruin our month vacation. Austin and others in the Service Department quickly got the vehicle in for diagnosis. Once the parts were in stock, the repairs were made quickly and professionally. Being a vehicle purchased in Canada, there could have been issues processing the warranty work - not here! A big thanks to all that helped get us back to enjoying our time in Texas.
Just bought my 3rd Honda yesterday from Honda San Marcos. The deals and customer service can't be beat! Consistent excellent customer service and prices
Best car buying experience we have ever had. From first phone call to financing was very easy and no pressure. Would highly recommend considering this dealership whether new or used vehicle.
I can't say enough good things about this dealership. I live in Schertz but I drive all the way to San Marcos just to buy my vehicles. My family and I have bought 3 cars from this dealership and we'll buy again when the time comes. My salesman Radar went out of his way to get me a super deal.
I give one star only because the salesperson was knowledgeable about the car my wife and I were interested in buying, but the bottom line is that he (and management) ended up being unprofessional. We were kept there for hours while the managers were deciding if they were going to honor OUR price with a trade-in. We got hungry and told them we were going to go have lunch and they could let us know when they have made a decision. Well, never heard from them. My wife text the salesperson back and was told he was busy but would ... Read More DealerRater - May 12, 2019
We bought a preowned Jeep from Honda of San Marcos and found a few items that needed to be taken care of... The items were handled promptly and to our satisfaction. Thanks to our sales rep Larry Reeves for making the purchase process so easy. Also thanks to service manager Dusty Baker for handling the repair items so promptly. All the dealership staff we came in contact with were friendly and helpful. When we are ready to replace our CRV, we'll be back to Honda of San Marcos.
My true rating is 0 STARS, BUT the fellow who worked with me was pretty knowledgeable and knows how to tour a car, so +1 star for that.
Typical story. Went in looking for a used civic, and fell in love with a hatch(obviously falling in love was a huge mistake). They gave me the listing price which was actually 1000 more than the listing price that they had online. Told me the best they could do out the door, was a couple hundred more than the listing price they had given me. I left. I thought about going back, but after ... Read More DealerRater - Sep 29, 2018
After multiple terrible experiences at dealerships in Austin, I checked out Honda of San Marcus after my car was totalled in July. I hadn't planned to be car shopping, having just purchased my dream car two months prior. So, I wasn't excited to be test-driving cars on my now, super-low-budget. And I certainly wasn't in the mood to deal with used-car-salesman-shenanigans.
That's why, more than ever, to work with someone who seemed to care more about me as a human than me as a potential customer, was a shock, a surprise, and a delight.
Kenneth Curtis ... Read More DealerRater - Sep 12, 2018
We had a great experience buying a new 2018 Honda CR-V from Honda of San Marcos, Tx. Don Radar, Salesman, is cordial from the initial telephone conversation and throughout the entire transaction. Jose Cabello, General Sales Manager, is a helpful communicator and tries very hard to please. Good, respectful business men. We thank you both and your staff for making our car buying experience great! M/M Maxey
The folks here are so nice when you visit. I came from a very great distance, lured by the advertised lifetime warranty that only they can give. My experience was just horrible. The main reason is that they require you to sign what they call a Dispute Resolution Agreement, before they will sell you a car. Problem for me is they never mentioned it until seconds before handing me the key. Why in the world would any dealer require you to limit your rights and surrender your full ability to address problems unless they were planning on screwing you? I ... Read More DealerRater - Aug 10, 2017
Now I know why the won the President's award - their customer service is outstanding. Our salesman was Brett Owens. He was friendly, knowledgeable, and committed. He introduced me to the general Manager Jose Cabello. Wow what an awesome guy. Went above and beyond to ensure that I received the best deal - and it helps that he is very personable. I left there with a CRV-EX in the color we wanted, a better deal than I expected, and the best customer service from a car dealership. Kudos to Honda San Marcos!!!!!!!!
I bought a used CRV from Honda of San Marcos and was pleasantly surprised by how straightforward and friendly everyone I encountered was. Anna in sales was very accommodating, knowledgeable, and direct with me during the negotiation. She was extremely nice, and made me feel totally at home during the whole process. That was very refreshing considering the slimy feeling I usually get from sales people. Tammy the sales manager called the previous owner to track down the cargo shelf for free, which would have cost me $400 to buy new. Dusty in service came out to look over the motor ... Read More DealerRater - Feb 22, 2017
Wish there was an option for zero stars. This dealership does not honor there lifetime warranty like they say they do and won't ever anything covered under warranty. They make excuses and say that you, the car owner did something wrong to cause the problem in the first place, therefore it's not covered under warranty!!!! This happened to not only me but to my friend as well. My 2014 Honda Accord drives really rough as if my shocks are bad and my rear tires keep wearing down and cupping. Only my rear tires keep wearing out and cupping. To ... Read More DealerRater - Feb 16, 2017
if you want a run around this is the place, want you to sign paper work wit out prices. will not give you the price till i talk to the managers, Use GUNN !!!!!
The management and staff are competent, friendly, and efficient. They always provide sound advice and top notch service to me. I would recommend this dealership to everyone.
I would have rate them zero about there service, I won't recommend any one to go to there showroom. When I called initially they told me they'll match other dealers price and when I got the price confirmation email from the other dealer's they said we can't match that price in a rude voice and cut the call on my face while I was talking.
I bought a 2015 Honda CRV last summer , Johnny Hill did an excellent job, good attitude , good environment , he was very courteous , and he really cares about it. they are a good team ! Happy to go back net time.
I am originally from Houston, so I really "know" snobby salespeople!! You will not find that attitude here! The sales team is fabulous! They treat you like you are the star of the sale, not the vehicle! I have bought 3 cars from Honda of San Marcos and the last 2 from Don Peltier - he is awesome!! He should write a book on how to be a "repeat customer" salesman!! He is courteous, an excellent listener, wonderful negotiator, you name it, and Don can do it!! He truly cares if you are satisfied, and not for the ... Read More DealerRater - Sep 24, 2015
I recently bought a Odyssey from San Marcos Honda. David Cook from the dealership did excellent job in closing the sale for me. He is so responsive to questions and patiently clarified all doubts that I had. The buying process was so smooth. They also have life time (non-transferrable) power train warranty that impressed me as compared to the other dealers. David Cook has been checking with me after buying the car. He is also helping me with all my queries after sale was done. Thank you so much San Marcos Honda!
Leasing my daughters Honda Civic was very easy, quick, and professionally done. David Cook explained everything to us about the difference between leasing and buying. Everyone was very polite and kind. I didn't even feel like I was being pressured to buy or lease. David Cook made me feel at ease and confident in my lease purchase. I would recommend San Marcus Honda to all my family and friends for the professionalism, knowledge, and hospitality that was provided. Thank you Mr. David Cook!.
I had a great experience working with David at Honda San Marcus. He quoted me a price on a CR-V that I thought was fair with no add-ons to the price when I visited the dealership. He beat all dealers in Austin on price. I also received a fair price on my trade-in from the dealership with no haggles. David was very professional in dealing with me with no pressure for up-grades and explained everything in detail. I would gladly recommend David to my friends and I will be returning to purchase my next car in about a year.
Own a Honda Accord. Came in for Transmission fluid flush, brake flush and fill, and coolant flush and fill that cost $500.00. I thought for sure I received top of the line service. Left the dealership and went down the road to get an oil change. They checked all my fluids and said the transmission fluid was brown! It was either NOT changed or NOT flushed. Now keep in mind that while my car was being worked on I was called and told I had had a transmission leak, needed to change a transmission axle seal ($160) it was leaking. They told ... Read More DealerRater - Aug 9, 2015
Most car-buying experiences are stressful and long. However they worked with my unique situation and helped me in every way possible. Most importantly after several price checks around the area they were able to be the very best offer. It was a great experience and I recommend friends, family members and anyone else to give them a shot! Thank you!
Bought our Honda Accord from this dealership and couldn't be happier! The people there really work hard at getting the right car and for the right price that fits your needs. Unlike all the other dealers, this one actually works with you. Great service and I definitely recommend!
I've owned 3 Honda's over the last 10 years. 2 purchased at SM Honda and the sales, service are always top notch! Great!
Don't think that this dealership is just after your money, they make you feel like you are one of them. I've went to many dealerships before and this one has been the friendliest by a long run. The GM Jose Cabello is one of the greatest guys you'll ever meet and he will definitely make sure you get into the right car at the right price! Not to mention the Free Lifetime warranty for the car! Love my 2015 Honda Accord Hyrbid. 50mpg!!! Gorgeous black and quieter than a pin drop! Ask for Matt Cabello! He will make ... Read More DealerRater - Jul 1, 2015
We have been buying hondas for at least 25 years. This dealership has them all beat. Be it the sales process or when we bring our car in for service. When we bought our car Jose Cabello made us feel like he was dealing with a friend or family member. When we bring our car in for service we are so happy to be treated honestly and not charged for a service we do not need.
My experience at Honda was excellent. They knew exactly what I was looking for in a vehicle. The employees were Great they answered all my questions and concerns in purchasing my Honda civic. I would definitely recommend Honda San Marcos! I love my new Honda!
I've purchased multiple vehicles from this dealership and each time the experience keeps getting better! I've always been a Honda lover and the free lifetime warranty is what sold me every time. Matthew Cabello has been my salesman every time and each time I feel like a million bucks. He is one of the most respectful and genuine salespeople I have ever met. One of the managers there, Jose Cabello, always goes above and beyond to make sure I am well taken care of. As a loyal customer to this dealership I would gladly recommend it to any ... Read More DealerRater - Jun 30, 2015
It was one of a kind, they took care of me and offered great customer service, they made me feel comfortable in the dealership and out. I highly recommend the people and the service!
I have always dreaded the thought of going into a dealership with all the haggling that is usually involved. At the Honda of San Marcos dealership everyone was exceptionally helpful. They also followed up with me after I left the lot to ensure everything was going well with the vehicle.
The level of customer service I have received here is superior to any dealership I have purchased from in the last 10 yrs. My sales person listened to what I wanted, The sales manager made it fit my budget, and finance got the interest rate I wanted. I had such an amazing experience that I bought a car for my daughter and truck from my husband within the next 60 days!!!
Made me feel like I was family. Being new to the area I was very impressed, I visited several dealerships but only one stood out above them all. The manager was awesome and it showed because the sales team was friendly and honest.
Absolutely the best purchasing experience I have had to date. As a sales professional it is easy to spot someone who is dedicated and fully invested in my best interest when making a purchase and this has truly been my best experience yet.
After shopping around a bit I called into Honda of San Marcos to take a look at their offerings and spoke with Tammy Treigle. The process once I arrived was quick and painless.
I had one vehicle picked out before arriving and was given a few more options within my budget I could also test drive and ... Read More DealerRater - Jun 29, 2015
I have been using Honda of San Marcos as my service center for over 6 years now and would recommend them to ANY Honda owner in the Central Texas area. They are fast, friendly, and will even give you a ride anywhere in town if it's going to take a while. I won't take my Honda anywhere else.
I was looking to trade in my 03 Civic for a new 15 Accord Coupe, and after doing a ton of research online, I went to Honda of San Marcos to test-drive and run some numbers since I had been using their service department for the last 6 years and I always like to give my local shops the first chance at earning my business. The salesman that I worked with was Matt Cabello, and with the help of one of their managers, Tammy Treigle, whom I can't compliment enough, they were able to locate the exact color combination that I wanted ... Read More DealerRater - Jun 29, 2015
I was in the market for a new Honda, so I shopped several dealerships in central Texas. Found a car I liked and was ready to purchase at Honda of San Marcos. *The actual sales reps I worked with were really pleasant, happy to answer all my questions, and were doing all they could in my favor.*
However, things took a turn for the worse when we started to work with the management in the business office - Tammy and Jose.
A) Insisting I purchase add-ons like environmental insurance and tint that I didn't need before finally accepting I ... Read More DealerRater - Jun 27, 2015
Stay away from this dealership!!!! The used car mgr. Tammy Treigle will say anything to make a sale. She lied to our faces, then when caught tried to blame her finance office. PATHETIC!!!! Dishonest, deceitful - the exact reason used car salespeople have a bad name. SHE IS THE STEREOTYPE!!!!
My name is David. I drive my car around 35,000 miles per year for my work. I cannot be without a vehicle. I recently needed service to my Honda Civic Si. So I called Honda of San Marcos and spoke with Dusty Barker who is the Service Manager and he was able to repair my problem before the close of business. What makes this story extra special is he didn't even get to start on my car till 5:15pm. One of the Honda Technicians that everyone calls "Willy" stayed to save the day. When people go "Above ... Read More DealerRater - Feb 28, 2015
I recently took my car in for its annual inspection. During that inspection, several issues were found. One of which was a Timing Belt seal leak.
A year and a half ago my wife and I moved to NC from TX for my job. Before we left I had my car go through Honda's 200,000 mile maintenance and had a Timing belt replaced. For those of you that are not familiar with the replacing of a timing belt, it is not just the belt, but a whole kit including the seals. The total price of the Kit and labor comes ... Read More DealerRater - Feb 23, 2015
Brought my Acura MDX which is a Honda Pilot in for a front wheel bearing & rear brakes. They used "will fit" parts (non-genuine Honda) and left the warped rotors on. Cost - about $700 and when I picked it up I asked for a wash job & the service writer said they only wash new cars!
Our experience at Honda San Marcus was excellent! Don Peltier helped us get the exact car we wanted. He was thorough and very friendly, completely unlike other sales people we've dealt with. This was the only dealership that offered all of the information we wanted up front without us asking for it and followed up with phone calls and emails. Plus the prices were comparable with other Honda dealerships. We never felt that he was hiding anything or trying to get us to pay a higher price. Don was the real reason we chose Honda San Marcus over other ... Read More DealerRater - Jan 17, 2015
I've bought my first Honda at another dealership years ago, and had low expectations going through the process again. I am glad that I chose Honda San Marcos because they set a new bar for new car sales. I wouldn't want to go any where else. From the time I walked in I was greeted with friendly customer service, smooth and quick financing, and exceptional delivery/explanation of my SUV's technology. Great team players!
Took my car in for a oil leak paid to have it fixed drove 340 miles and oil leak started smelling took to Honda shop in my home town and the same part I paid to have fixed was pooring oil out so called sanmacos manager and gm and had to go back and forth for 3 days and at this time of review I have had no car 3 days missed work and to find out I'm just paying for the same repair over after 3 days from service do not get service done at this shop if u drive or live ... Read More DealerRater - Nov 17, 2014
I went to Honda of San Marcos on May 22nd to get a price quote on my 2005 Honda Element,which I bought brand new from same dealership.One of young looking sales person told me that lady in charge of used car dealer will do test drive of my car and will give me a quote in a little while.while I was waiting,he ask me if i am going to sell to or trade today.I told him my wife is out of town and will be back end of the week.he ask me if I will ... Read More DealerRater - May 25, 2014
I bought a used car from them, and they did not tell me the car has power lock broken at passenger's side. Updated on 11/27 : They did call me and offered to fix the power locks.I give them credit for that.So far, at least they may not as bad as I thought.
This was the easiest car buying experiance ever. I sent a quote in and Damon sent me a price right away. It was right at TMV and they also offerred a free warranty. I came to pick up the car two days later and it was waiting for me out front and spotless. Andre helped me with the paperwork and I was leaving in about an hour and a half. If you are looking for a vehicle in Central Texas, email Damon Farmer at Honda San Marcos today!
The dealership did not install 3 of the dealer installed items listed on the window sticker on a new Honda Accord we purchased. They wanted to appease us by giving us some of these, but they (specifically, the General Manager, Rando Ammons) wanted us to sign away our rights to post our our experience on social media, etc, which we refused to do. Mr. Ammons even accused me of "threatening" his staff when I said I would pursue this legally. For the $1000 or so value, it wasn't worth the time involved for me, since we live 80 miles away ... Read More DealerRater - Sep 6, 2012
They had the model I wanted and matched the price and gave me decent price for my trade. Like all dealerships you must so your research and come in with the lowest found price, and have proof. Very professional salesman.
I have been going to Honda of San Marcos for 6 years now to get my car serviced and have bought two Civic from them so far. I have always been treated fairly and with respect. I highly recommend this place if you are looking for GREAT Customer Service or to buy a new, or used, car.
Steer clear of this stealership, their prices are horrible, and their customer service is EVEN WORSE! The internet sales rep REFUSED my call HE made a mistake on a vehicle price, and told me I could buy the car for 4k more than listed!
I've bought a lot of used cars over the years, and this was the best buying experience of my life. The deal we made in the beginning was exactly what I got with no stress or hassles. I've never reviewed a car dealership before, but people should know that Honda of San Marcos treated me fairly, and I can't say enough about this perfect car buying experience!
First off let me say that I already had a poor attitude going in. I went to the dealer to look at a car that they had listed on their website.
When I got to the lot the Owner of the Dealership was "planking" on the roof of the car that I specifically went to look at, while the other employees of the dealership were gathered around cheering. After getting the pictures for his, I assume, facebook page I was greeted by the owner who asked what I wanted.
Right off the bat I knew I was in ... Read More DealerRater - Aug 9, 2011
Ian Jones refused to sell a car at the agreed upon price. This "dealership" is the reason car dealers have a bad reputation. Think of every bad story you've heard about buying a car and you can be sure that Ian has done 10x worse. If you shop here, better bring your own lube cause you're gonna get f***ed!
Bought a new car and later recommended a friend who also bought a new car. Both cars are ok and we are pretty happy we bought new cars.
09/01/10
I am from New Braunfels TX, a medium size town between San Antonio And Austin Texas. I would like to share our Honda purchase experience.
On 8/26/10 my wife and I had the most outstanding experience at Honda San Marcos. Randy Ammons our sales rep. and Rando Ammons the GM are hands down the most down to earth people we ever dealt with at any dealership we have ever done business with.
Our story started when we were looking to purchase a used car for our daughter. She had surprised us by working hard and making the Dean's List at ... Read More DealerRater - Apr 7, 2011
We purchased a new Honda Accord Crosstour from Honda San Marcos. I always dread the new car buying experience, but this was the best experience I've ever had. The staff was very patient and accomodating with us. They didn't have the color we wanted, but said they could get it for us in a couple of days. 2 days later our car was in. When we showed up our car it was detailed and waiting out front for us. Waleed spent some time getting us familiar with the car and then got us into the finance office to finish ... Read More DealerRater - Mar 24, 2011
The service department at Honda San Marcos is exceptional. There is always a friendly face to greet you and service is done in a timely manner. I recommend this dealership for sales and service to ANYONE owning a Honda. Just great people all around!
Great team & great service at Honda San Marcos! I fully expect to be a repeat buyer from these guys. I am thoroughly enjoying my Honda Pilot. They were honest and upfront and answered all my questions. I have no problem recommending this dealership whatsoever!
Arrived for scheduled appointment but no one was at the service drive-up. Waited for 10 minutes as all service reps were nowhere to be seen, except one who was on the phone, then disappeared. Other employees walked by but none offered to help. Later, after 2-2 1/2 hours of service, my car was pulled up in the service drive, pointed outward. When I walked from the waiting area (waiting area is quite nice with good chairs and free coffee) I was told I'd be taken care of after another customer. Then after that customer there was a long discussion with someone ... Read More DealerRater - Mar 23, 2011
I recently went into honda San Marcos because I have dealt with them before and they did a great job. However, this has not been my new experience. After a less than satisfactory sales experience they finally got the car I wanted in and it didn't have tinted windows as I requested. The sales man then told me it didn't because they were "trying to keep cost down", and told me I would have to pay 400.00 for the tint but "I was better off getting it done somewhere else". I left. Upon leaving they ... Read More DealerRater - Mar 9, 2011
Worst place to take your car in for oil change or new tires. Slow, slow,slow. Took an hour for just an oil change. I was the second person here this morning. Only one other person than me. Got there @ 7:35 and didn't leave till almost 10:00. I mean I saw alot of service guys just walking around chit chatting. Horrible Horrible place. Apparently they pay people in the back to sit around. Could of gone to jiffy lube and Discount Tire all in less than sn hour. Will never use there service again:( horrible;(
I bought a Honda for the first time two years ago. I always take my cars to the dealership for maintenance and someone at work said these folks were good. The service department promised that I could drop the car off for routine stuff without any appt. The first time I tried, they scoffed at me. I tried, per their suggestion, to make appts on line and when I took the car in, they told me that they had no record of these appts. When I complained, the service guy threatened to "call the cops" on me!!!! This ... Read More DealerRater - Sep 15, 2010
I purchased a new 2006 Honda Odyssey from this dealer and at around 9,500 miles, the rear end of my van began to shimmy violently while driving around 20 mph. The dealer paid to have the van towed to their service department and for me to have a rental car. They made a lot of brake and rear end repairs and shrugged their shoulders saying they couldn't figure out what was wrong, but that maybe I was driving with my emergency brake on. Being naive and trusting that they were the experts and desperately wanting a safe vehicle in which to drive ... Read More DealerRater - Apr 4, 2008
My son at UT Austin also had a terrible experience at Honda of San Marcos. They were very friendly at first and allowed my son to test drive the Honda Accord to San Antonio, so that my wife and I can look at it. We told him that it was too expensive and to look elsewhere. When my son drove the car back to San Marcos, the salesman and manager yelled at him for going on a "joyride" and depreciating the vehicle. These guys are idiots.
We ended up buying our Honda at Fernandez Honda in San Antonio ... Read More DealerRater - Jan 21, 2007